Faces Canada - Return Policy
We're here for you 😊
What We Will Do Together:
- Step 1: Raise a return/ replacement request within 48 hours from the date of delivery, if you’ve received missing/wrong/expired/damaged product(s).
- Please raise a request here with order and contact details here.
- You can also drop an email to support@facescanada.com
- Step 2 – Allow us 2 working days to review your return request. However, we will try our best to address your concern on the same day.
- Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
- Step 4 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
- Step 5 - Refunds (if applicable) will be processed within a maximum of 7 working days from the date of receiving the returned products.
Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
- For the safety of our consumers, we will not accept returns or exchanges of products which are opened/ used/ altered/ tried or tested.
- Change of mind about shade selection after use.
- Original packaging (mono cartons, labels, original invoice, etc.) missing.
- The wrong/damaged/missing/expired product is reported after 48 hours from the date of delivery.