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RTO Suite

Analyse & Detect RTO Losses Before They Occur

We verify the authenticity of your orders in real-time, so you can take action as early as pre-purchase.

Seamless Fraud Detection

Flagging risky orders & fraudulent users in real-time

Increased delivery rates by 15-20% from 1st week

Entirely Automated

300+ parameters auto-checked by our algorithm to identify & flag risky orders

All within 200 ms from order placement

Omnichannel Inbox

A message for every moment that matters

Immediate response, Immediate action, Immediate care. Foster customer relationships & increase retention through personalized & context aware communication.

Across Channels

Facebook, Instagram, WhatsApp, Email & VoIP

Unlimited Tickets & Bots

Hierarchical Agents and intuitive bot builder

WhatsApp Suite

Reach over 400M users in India seamlessly

3X higher conversions

Harness the power of conversational commerce to provide the best shopping experience on WhatsApp

With 99% open rates, WhatsApp provides the best ROAS

Bulk Messaging

In-depth segmentation & audience creation up to 11X return on Ad Spend

WhatsApp Commerce

Browse, Place, Pay and Track orders all on WhatsApp

Return Management

Make Zero waiting period a reality

Simple & hassle-free return experience to handle every return request. Manage returns requests, pickups and refunds/exchanges from a single screen.

Fully Automated

YOU set the rules. Set them & sit back

Configure every aspect of returns

Branded Page

Native brand experience for your customers

Cashfree Integration for refunds

250+ D2C Brands in our inner circle

They recognise and trust us for our D2C-specific spirit

Engineered to perfection

Give your customers the Ideal Order Journey


Reach them right

Across all the preferred channels of your customers - WhatsApp, IG, Facebook, Email & SMS, so they’ll never miss your product updates.


Checkout within seconds

Rapid checkout system that reduces the time taken for checkout to 10 seconds from 8-9 minutes. All payment options including BNPL, Cards, Netbanking, and UPI are now active.


No items left behind

Give your customers the right nudge to complete their orders. Tailored notifications & Offers increase recovery rate by 6-10%.

abandoned checkout

Are you sure?

Automatically confirm orders to eliminate impulsive & fake purchases. Improved delivery rates, but without manual order verification.

order verification

Dodge the bullet every time

Nothing says real order than upfront payment. Customise offers & notifications to convert their COD order to a prepaid one. 25-35% increase in paid orders.

cod to paid

Always in touch

Keep your customers informed at every step of the way. A secure framework to provide the true omni-channel experience. Real time communication = Zero waiting period for customers.

order notifications

Catch them everytime

Render quick solutions to avoid non-delivery. Detailed NDR reports to monitor geographies and performance of Logistics partners.

non delivery reports

Handle returns like a Pro

Customers love a brand with a seamless return process. Boost retention with an automated return center like no other. Putting brands on the driver seat at every turn.

return management

Built to last

Have your ears on the ground at all times. Automatically capture reviews on Products & Brand performance, from time to time. 65% higher responses for NPS surveys.

net promoter score

All you need is Pragma.

We cater to specific D2C needs. Engineered to reduce costs, increase efficiency & multiply satisfaction levels.
Seamless Onboarding

All systems active within 36 hours from deal-closure

Deep Integrations

Partnerships with all major logistics & communications partners. No dependencies.

Round the clock support

Create your ticket and forget about it. Swift & quality service guaranteed.

99.5% Uptime

Scaled architecture to ensure zero downtime for all your operations.

Happy Clients
M+ / 20%

Getting in touch is easy!

Reach out to us with any queries. We are always excited to hear from you!

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